Privacy Policy – MyChineseFX
This policy outlines how we collect, use, disclose, and store personal data from our customers. It does not apply to external third-party websites that may be accessed via links on our site.
1. Collection of Personal Data
We collect personal data directly from you when you use our services. This may include your name, identification number, address, date of birth, nationality, phone number, email, and payment information, as well as communication records. Additionally, we may collect data automatically about your device, website usage, and service interactions. Some data may be provided by third parties, such as trading platforms or social networks.
2. Use and Disclosure of Personal Data
We use your personal data for the following purposes:Account registration and managementProviding services and facilitating tradesMarketing communications (with your consent)Customer supportImproving our servicesWe may retain your data for a limited time to protect our legal rights and fulfil contractual obligations.
3. Storing and Security of Personal Data
Your personal data is stored securely on encrypted systems. We have implemented robust technical and organisational measures to protect against unauthorized access, disclosure, or loss.
4. Retention of Personal Data
We retain your data only as long as necessary for the purposes outlined in this policy, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
5. Overseas Data Transfers
If we transfer your data outside the UK, we ensure that the receiving party provides a level of protection for your personal data equivalent to the UK's data protection laws.
6. Consent
By providing your personal data, you consent to its collection and use as outlined in this policy. You can withdraw your consent at any time by contacting us at [email protected].
7. Accuracy and Corrections
To ensure the accuracy of your personal data, please notify us of any updates or changes. You can update your data by contacting us via email.
8. Access Rights
You have the right to request a copy of the personal data we hold about you and details of its use. Please contact us at [email protected] to make such a request.
9. Security Safeguards
While we take comprehensive steps to secure your data, please note that internet transmissions are not entirely secure, and we cannot guarantee complete security for data transferred online.
10. Cookies
Our website uses cookies to improve your browsing experience and collect essential information to enhance the functionality and performance of our services. Cookies help us remember your preferences, track user activity, and provide a more personalized experience. These small data files are stored on your device and used to optimize site navigation, analyze site usage, and assist in our marketing efforts.You have the option to disable cookies through your browser settings. However, please note that doing so may impact the performance of the website and limit certain features or functionalities, potentially affecting your overall experience.
11. Governing Law
This privacy policy is governed by UK law, particularly the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
12. GDPR Compliance
For customers in the European Union, we comply with the General Data Protection Regulation (GDPR) where applicable, ensuring a higher level of protection for personal data as required by EU law.
13. Contact Us
If you have any questions about this privacy policy or wish to manage your personal data, please contact us at [email protected].
14. Amendments to the Privacy Policy
This privacy policy will be reviewed and updated periodically. Any amendments will take effect when posted on our website, and your continued use of the website will signify your acceptance of the changes.
15. Disclaimer
Our website may contain links to external third-party websites, which are not governed by this privacy policy. We encourage you to review the privacy policies of any external sites you visit.
